Seniors Card frequently asked questions

No more than 20 hours per week in paid employment. If you work casual hours or on an ad-hoc basis through the year, average your working hours over a 12-month period to determine if you're eligible.

No. When you turn 60 and meet the other eligibility criteria, you can apply for a Seniors Card. Applications can be accepted by post up to one month before your birthday, as long as you meet the other eligibility criteria. Your application can be processed seven days before your birthday. Applications can be accepted online up to seven days before your birthday.

No. Your Seniors Card doesn't expire so it doesn't need to be replaced.

Use Seniors Card member online services if you are an existing Seniors Card member and need a replacement card (ie it has been lost, stolen or damaged).

Alternatively, contact the South Australian Seniors Card Unit:

There is no charge for a replacement card. When a new Seniors Card is produced, the old Seniors Card will be cancelled. Any balance on your card will be automatically transferred to the new card.

Use Seniors Card member online services if you are an existing Seniors Card member and need to change your name or address.

Alternatively, contact the South Australian Seniors Card Unit:

There is no charge for a replacement card. When a new Seniors Card is produced, the old Seniors Card will be cancelled. Any balance on your card will be automatically transferred to the new card.

Seniors Cards are made of strong plastic, similar to a credit card, and with normal use will last many years. Keep it in your wallet or purse. Do not expose to heat, bend or puncture your Seniors Card as this may damage the internal antenna or microchip. Do not expose your Seniors Card to static electricity, water or extremes of temperature (such as a clothes dryer or car dashboard).

Interstate

Yes. Most business supporters of interstate Seniors Card programs will welcome your South Australian Seniors Card. You can also use your SA Seniors Card to access some concessional public transport fares in the state/territory you are visiting.

More about Seniors Card offices interstate.

Overseas

Thanks to a reciprocal agreement between the New Zealand Government and Australian state and territory governments, holders of Australian Seniors Cards are able to access discounts from participating businesses in New Zealand. Additionally, holders of a SuperGold Card (New Zealand's equivalent) can access discounts from participating Seniors Card business partners when travelling to Australia. This arrangement does not include state or nationally funded initiatives such as free public transport.

For details of participating New Zealand businesses, visit www.supergold.govt.nz or phone 0800 25 45 65 (when in NZ).

Additionally, Seniors Cards are often accepted by businesses in other countries as a matter of goodwill. All you need to do is ask.

Yes. Interstate Seniors Card members are welcomed by South Australian businesses and on Adelaide Metro public transport.

The Seniors Card program collects and uses your personal information for the purpose of administering the program. This includes mailing your Seniors Card, providing you with free and discounted public transport services, government information and special offers and information from participating businesses.

The program does not provide your personal information to participating businesses. We use a mail house contractor to administer our mail-outs. Emails are sent by the Seniors Card program.

The Seniors Card program requires its contractors to treat your personal information confidentially and in accordance with the Information Privacy Principles (IPPS) Instruction.

We may provide your information to other Government agencies that provide services to cardholders. We may also disclose personal information with your consent, or if required or authorised by law or our Code of Fair Information Practice.

Contact the Seniors Card Unit (free call 1800 819 961) email seniorscard@sa.gov.au.

All suggestions will be followed up but we can't guarantee that a business will support the Seniors Card program. There are also some businesses who provide a discount to members but choose not to partner with the Seniors Card program.

Try to sort out the problem with the business first. If this isn't possible, contact the Seniors Card Unit (free call 1800 819 961) or email seniorscard@sa.gov.au. All complaints will be registered and followed up and we'll try to let you know the outcome where we can.

Public transport frequently asked questions

Details in the Adelaide Fare Collection System (AFCS) are a subset of the details held by the Seniors Card Unit, and include name, address, date of birth and email address. These details are copied into the AFCS so that:

  • a Seniors Card member can recharge their Seniors Card through the InfoLine or the website
  • a Seniors Card member can be contacted if the Seniors Card has issues related to its metroCARD function
  • a Seniors Card member can be contacted if any outstanding payments need to be made.

Adelaide Metro's website has more information about Adelaide Metro and metroCARD privacy.

Can I anonymise my details in AFCS?


Yes. Contact the Seniors Card Unit to request it (allow two working days). This does not affect the details held by the Seniors Card Unit.

Once completed, the only record held in the AFCS is the Seniors Card number linked to a metroCARD number and a de-identified date of birth. The name and address fields are blanked out in the AFCS.

What are the consequences of anonymisation?


You won't be able to use the Adelaide Metro website to recharge your Seniors Card or view its transaction history.

You won't be able to set up auto-recharge on your Seniors Card.

Your Seniors Card is ready to use on Adelaide Metro public transport during free periods as soon as you receive it. If you wish to travel during peak periods, it is recommended that you load credit ($) onto your card. When you validate your Seniors Card, the metroCARD system will deduct the appropriate concession fare.

No. Your Seniors Card is ready to use on Adelaide Metro public transport as soon as you receive it.

Yes. In the event that your card is broken, lost or stolen, use Seniors Card member online services or contact the Seniors Card Unit and any balance will be transferred to a replacement Seniors Card, issued free of charge.

Seniors Card members can travel free on bus, train and trams at all times other than the morning and afternoon peak weekday periods of 7.01 am to 9.00 am and 3.01 pm to 7.00 pm, where seniors discounted concession rates continue to apply (approximately 50% discount).

Weekdays (Monday to Friday)


Midnight to 7.00 am    Free for Seniors
7.01 am to  9:00 am   Seniors Concession Rate
9.01 am to 3:00 pm    Free for Seniors
3.01 pm to 7.00 pm    Seniors Concession Rate
7.01 pm to midnight    Free for Seniors

Weekends and public holidays


Midnight to midnight       Free for Seniors

No. The Seniors Card entitles you to discounts and benefits at participating businesses as well as being your Seniors metroCARD for Adelaide Metro public transport. Refer to the Discounts & deals page for business discounts.

Yes. You will need to take your old concession or general metroCARD and your Seniors Card into the Adelaide Metro InfoCentre and request that the balance be transferred to your Seniors Card. You can then cancel your old metroCARD.

Visit the Adelaide Metro website, click on 'Login to your metroCARD account' and enter your personal account details found on the letter that accompanied your new Seniors Card.

To access your metroCARD account to manage your Seniors metroCARD online, you must have opted in to having your personal details stored by Adelaide Metro. Use Seniors Card member online services to check your subscription preferences and ensure you have opted in to metroCARD.

Through your online metroCARD account, you can:

  • set up, manage or deactivate automatic recharges
  • check and manage card balances
  • check transaction histories
  • update personal details (except the account name), such as your password, credit card, email and phone number
  • authorise us to give other people limited access to your account, such as your child, partner or carer. Please note they won't be able to modify your account details, cancel or remove metroCARDs from your account.

Your login will always be SENIOR_0000000 (the seven digits represented here with zeroes is your Seniors Card number).

If you require a new password, please contact the Seniors Card Unit by emailing seniorscard@sa.gov.au and your login and password details will be sent to you (please allow two business days).

Once you have logged in for the first time, it is recommended that you change your password. You can do this by clicking on 'update my details'. New passwords need to be between 8 and 16 characters long.

There are a number of options available for recharging your Seniors metroCARD:

In person

Recharge your Seniors metroCARD in person:

  • at metroCARD recharge agents (selected newsagents, convenience stores etc)
  • using Adelaide Metro vending machines
  • at the Adelaide Metro InfoCentre at the Adelaide Railway Station.

Simply present your card and pay by cash, credit or debit card. The minimum recharge is $5 and the maximum amount you can store on your Seniors Card is $200. Funds are available within an hour and will load to your Seniors metroCARD next time you validate it

Phone

Contact the Adelaide Metro InfoLine on 1300 311 108 where the staff will assist you to transfer funds from your credit or debit card or set up auto-recharge which involves nominating a credit or debit card and an amount that will be automatically loaded onto your Seniors Card when it falls below the minimum threshold.

Online

Visit www.adelaidemetro.com.au/seniors, click on 'Manage metroCARD' and enter your personal account details. You can recharge your Seniors Card with a credit card or you can set up autorecharge.

If you recharge your Seniors Card over the phone or online, you need to validate your card at least once within three months. The Adelaide Metro system updates overnight, so it can take up to 48 hours for your balance and transaction history to show in your metroCARD account.

Auto-recharge means your card is automatically topped up when the balance falls below a set amount. All you need to do is provide credit or debit card details and choose the amount that will be automatically loaded onto your Seniors Card when the balance falls below a set amount.

See the Adelaide Metro website for more information.

You can check the balance on your Seniors metroCARD:

Hold your card against the validation machine on a bus, train or tram. The machine will then indicate the following:

  • Green = validation success (free or concession)
  • Green (blinking) = your balance is low
  • Green + Yellow = validation and recharge success
  • Red = validation unsuccessful (error, insufficient balance or the card is not valid or has been disabled).

The fare deducted and the balance of your Seniors Card will also appear on the display. In most cases you won't even need to take your card out of your purse or wallet. If your card doesn't validate, speak with the bus driver or an Adelaide Metro staff member.

For more information about how to validate when boarding a bus, train or tram, you can view a series of Adelaide Metro online video tutorials.

When you validate your card onboard a bus, train or tram, the machine will display the fare deducted and the balance remaining on your card. A fare is only deducted during peak travel times. The validation machine provides a warning by showing a green flashing light when the card value reaches three or fewer remaining trips.

No. Your Seniors metroCARD will recognise the time of travel and register free travel (off-peak) or deduct the appropriate fare (peak).

No. From Monday March 2020, Adelaide Metro staff and bus drivers no longer accept cash to purchase tickets or add credit to metroCARDs.

More information - Adelaide Metro.

The validation machine displays the date and time on screen. When you validate your card, the display will change to show the fare deducted and the remaining card balance (peak times).

When you transfer to another service within two hours of your first validation, 'Seniors transfer' will appear on the validation machine display.

Hold your ticket in front of the machine and the display will stay there for as long as you need it.

You can transfer to another service within two hours of your first validation. However, if you validate during the off-peak period, for example at 2.10 pm on a weekday, and then validate again on another service at 3.20 pm, the system will deduct the concession fare price from your Seniors Card as this is now during the peak period.

No. However, you do need to validate when you enter and exit Adelaide Railway Station.

You need the equivalent of a peak time journey and you can transfer within two hours after the metroCARD is first validated.

Current fares - Adelaide Metro

Call Adelaide Metro on 1300 311 108 or visit the Adelaide Railway Station Adelaide Metro InfoCentre on North Terrace and ask Adelaide Metro staff to investigate.

If your card is faulty, use Seniors Card member online services or contact the Seniors Card Unit and a replacement card will be issued at no cost and any balance will be transferred.

Call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre in the Adelaide Railway Station.

Yes. In the event that your card is lost or stolen, contact the Seniors Card Unit immediately and any balance will be transferred to a replacement Seniors Card, issued free of charge.

Yes. However, it is recommended that you refer to the Adelaide Metro website for more specific information about safe travel for passengers using mobility aids on public transport.

Anyone with a valid Australian state or territory Seniors Card can use Adelaide Metro for free for 14 days in a row, under the same time and fare rules as South Australian members. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card.

Visit one of the following locations and present your interstate seniors card to get your temporary seniors ticket:

If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Use the service finder to locate a metroCARD agent near you.

Alternatively, you can order your ticket online before you come to South Australia and it will be posted to you (please allow at least 10 business days for delivery).

If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for a concession fare.

International seniors are not eligible for any concessions. Find out more about discounted travel with a Visitor pass.