Using your Seniors Card on Adelaide Metro public transport is easy, you just have to remember to validate at the beginning of your journey by bus, tram or train.

To validate, hold the card against the validation machine as shown in the picture below.

A beep and a green light means that it has validated properly.

You can watch online video tutorials about how to validate when boarding public transport.

Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD.

To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station.

If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). A customer service representative will assist with processing a refund.

There is no time limit on when you can receive your Seniors Card refund. Please travel to the Adelaide Metro InfoCentre for your refund, at a time that is convenient for you.

If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily).

Please note:

• refunds at the Adelaide Metro InfoCentre will be in cash only
• refunds and credit transfers require the Seniors Card member to be present or available via phone
• if you have less than $5 credit, the refund or credit transfer will need to be completed at the Adelaide Metro InfoCentre
• credit, and a recent validation, will still be required on Seniors Cards to access the discounted parking at the Tea Tree Plaza Park ‘n’ Ride.

If you lose your Seniors Card or it gets stolen or stops working, use Seniors Card member online services or contact the Seniors Card Unit on 1800 819 961 or seniorscard@sa.gov.au and a replacement card will be provided to you at no cost.

Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip.

Don't expose your Seniors Card to static electricity, water or extremes of temperature (such as a clothes dryer or car dashboard).

You will only need to add credit ($) to your Seniors Card if you want to access the discounted parking at the Tea Tree Plaza Park ‘n’ Ride.

There are a few ways to add credit to your card.

In person

Recharge your Seniors Card in person at:

• metroCARD recharge agent - eg selected newsagents and convenience stores
• Adelaide Metro InfoCentre at Adelaide Railway Station and recharge machines.

Simply present your Seniors Card and pay by cash, credit or debit card. The minimum recharge is $5 and the maximum amount you can store on your card is $200.

By phone

Phone the Adelaide Metro InfoLine on 1300 311 108 and transfer funds from your credit or debit card or set up auto-recharge which involves nominating a credit or debit card and an amount that will be automatically loaded onto your Seniors Card when it falls below the minimum amount.

If the recharge is completed before 9.00 pm, it will generally be available on your Seniors Card when you use it the next morning.

Online

Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website:

1. visit www.adelaidemetro.com.au/seniors
2. click on 'Manage metroCARD'
3. enter your personal account details.

You can recharge your Seniors Card with a credit card or you can set up auto-recharge. Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15.

You can also check the balance remaining on your card and check transaction histories after you log in.

To access your metroCARD account on the Adelaide Metro website, you need to have a login and password.

Your login is the word 'SENIOR' followed by an underscore (_) and then your seven digit Seniors Card number (eg SENIOR_0000000).

If you need your password reset, please email seniorscard@sa.gov.au and staff will email the details to you.

Once you have logged in for the first time, you should change your password. You can do this by clicking on 'update my details'. New passwords need to be between 8 and 16 characters long.

For more information, please visit www.adelaidemetro.com.au/seniors or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily).

When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card.

To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting.

If you need to order tickets for more than one Seniors Card member, you must submit one form per person.

Order an interstate Seniors Card member 14-day free travel ticket.

Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time.

If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket:

• Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday)
• Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide
• Adelaide Visitor Information Centre within the City of Adelaide Customer Centre at 25 Pirie Street, Adelaide
• Adelaide Hills Visitor Information Centre at 68 Mount Barker Road, Hahndorf
• Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm)
• Glenelg Public Library at 2 Colley Terrace, Glenelg
• Gawler Visitor Information Centre at 2 Lyndoch Road, Gawler
• Port Adelaide Visitor Information Centre at 66 Commercial Road, Port Adelaide

Interstate Seniors Card members need to pay a concession fare to travel in peak times. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Use the service finder to locate a metroCARD agent near you.

If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for a concession fare.

International seniors are not eligible for any concessions. Find out more about discounted travel with a Visitor pass.

For more information about visiting Adelaide, visit the Adelaide Metro website.