Older South Australians living in retirement villages can access dedicated support through the Aged Rights Advocacy Service (ARAS).
Empowering Retirement Village residents: Advocacy, Information, and Education
As an independent, not-for-profit organisation, ARAS has been championing the rights of older people since 1990. With funding from Office for Ageing Well (Department of Human Services) Retirement Villages Unit, ARAS offers free advocacy, education, and information to help residents understand their rights and address any concerns under the Retirement Villages Act 2016 and Retirement Villages Regulations 2017.
How ARAS supports residents
Residents can turn to ARAS for assistance with a wide range of issues, such as ongoing and exit fees, maintenance and repairs, contract clarity, dispute resolution with management or neighbours, and navigating the complaints process. ARAS Advocates are skilled in raising concerns with village management, facilitating mediation through the Retirement Villages Unit, and guiding residents through applications and hearings with the South Australian Civil and Administrative Tribunal (SACAT). For those who wish to self-advocate, ARAS provides practical advice and strategies and can refer to legal services if required.
Education and elder abuse prevention
ARAS also delivers education on preventing elder abuse, supported by the Department of Health, Disability and Ageing through the National Aged Care Advocacy Program (OPAN). Retirement village residents who receive home care via My Aged Care can access information about their rights in aged care.
Regional offices and contact information
ARAS maintains regional offices in Berri, Nuriootpa, and Victor Harbor, available by appointment:
- Nuriootpa: 1 First Street, Nuriootpa SA 5355
- Berri: 21 Denny Street, Berri SA 5343
- Victor Harbor: 9/46-52 Ocean Street, Victor Harbor SA 5211
To find out more about retirement village advocacy or to request an education session, visit the ARAS website to view an informational video, call (08) 8232 5377, or email aras@agedrights.asn.au.