Are you the kind of shopper that loves the Christmas buzz? Or do you prefer to avoid stores altogether on really busy retail days? Whatever your shopping style at this time of the year, we have some tips to help you make smart shopping choices when buying Christmas gifts and other items for celebrations over the summer.
Plan ahead
Not everyone likes to make a list and check it twice, but spending a bit of time researching products before you buy is one way you can save at Christmas. Compare prices across different stores, remembering that an item on sale may not necessarily have the best price when you look at prices offered by other online or bricks and mortar stores. Also check independent product reviews about the seller and the product to avoid disappointment with your purchase.
Take care when shopping online
Before you make a purchase, read the terms and conditions and understand any fees you’ll be charged if you decide to cancel or change your order.
Also check the delivery timeframes, including Christmas cut-off dates, and always allow yourself a grace period to make sure the item arrives in time.
The Australian Consumer Law safeguards your purchases – ensuring you get what you pay for, even if an item was on sale. But bear in mind that if you buy from an overseas business, you may experience practical difficulties in obtaining a refund, repair, or replacement for your product.
It’s important to be scam aware, so make sure you:
- ensure the website is legitimate - watch for misspellings and unusual domain names
- don’t click on links in emails or social media
- read reviews – but don’t just look at reviews on the business’s own website or social media. Check independent review platforms or other online forums and from multiple sources.
And remember, if an offer seems too good to be true, it probably is.
It’s a good idea to screenshot or save any documentation, receipts or confirmation emails in case you need to refer to them.
Check gift card Ts and Cs
If you’re not sure what your friend or family member would like for Christmas, you might consider buying a gift card. Before you buy, check if there are any terms and conditions (Ts and Cs) that exclude specific store locations or particular items. And make a note of the expiry date. Most gift cards in Australia must come with a minimum three-year expiry period, to ensure the recipient has a reasonable amount of time to redeem the card.
And very importantly, remember to only buy gift vouchers from reputable sources, particularly if purchasing online.
Understand your consumer rights
As a consumer, you have the same rights whether you’re buying online or in a store. If something you buy turns out to be faulty or doesn’t match the sample or description given, your rights for a refund, repair or replacement apply.
Either you or the gift recipient will need to show proof of purchase for a smooth resolution, so hold onto your receipts, online orders or other forms of proof.
Shop wisely, as businesses don’t have to give you a refund if you simply change your mind or buy the wrong size or colour. But if the store has a more generous refund policy, they must honour their promise to customers.
More information
Read more information about gift cards, refunds and returns and your consumer rights, and contact Consumer and Business Services (CBS) if you need further advice.