There will be sales aplenty as the end of year fast approaches, so whether you’re looking to buy Christmas presents or snaffle a bargain for yourself, take a moment to follow our tips for a smooth shopping experience.

1. Do your research

Check independent reviews about the product and business. You might find out the product is a nightmare to assemble, will start to wear out quickly, or doesn’t live up to the advertised claims. Or the reviews might show that others are very happy to recommend the product and the business.

Shop around to see if a sale really is a bargain. The sale price at one store may not be any better than the regular price at another store for a similar item.

Read the terms and conditions and ensure you understand any fees you’ll be charged if you cancel or change your order.

Always get a receipt and keep it somewhere safe, as receipts are often the easiest way to show proof of purchase if anything goes wrong.

2. Check delivery timeframes

Before you buy, check delivery timeframes, including Christmas cut-off dates. Checking independent reviews could also reveal if a business typically takes much longer to deliver items than the timeframe they initially advise customers.

Be aware of possible delays and always give yourself plenty of time. You don’t want to have an awkward conversation with a family member at Christmas if the gift you ordered didn’t arrive.

3. Know who you’re buying from when shopping online

When buying online, research the retailer. Only buy from websites that are well known and legitimate, have a good reputation and display clear processes for solving problems.

Some businesses ‘drop sell’ by selling products they don’t have in stock, instead they have another business supply the products. Be aware there could be issues with stock availability and delivery timeframes, particularly if the goods will be shipped from overseas. When deciding who to buy from, consider asking the business if it holds the stock itself.

Always check the website is secure and remember to screenshot or save any documentation, receipts or confirmation emails.

4. Be cautious with overseas websites

Overseas online businesses that provide goods or services directly to consumers in Australia must follow the Australian Consumer Law (ACL). However, you aren’t covered by the ACL if the business doesn’t directly offer its products and services in Australia. And if something goes wrong, you may have practical difficulties getting a refund, repair or replacement for your product.

Products manufactured overseas may not be approved under Australian product safety standards, putting you and your loved ones at risk.

Buying from local suppliers reduces a lot of these issues and also helps support local businesses and workers.

5. Understand your rights

If you don’t get what you paid for, you have rights, even when the item was bought on sale.

Always check the store’s returns policy. Refunds aren’t always an automatic right. Businesses don’t have to give you a refund if you change your mind or buy the wrong size or colour. Some businesses still offer refunds in these situations. This is their choice to provide good customer service, and not a legal requirement.

You are entitled to a refund, repair or replacement if a consumer guarantee is not met. The remedy you’re entitled to will depend on whether the issue is major or minor. If you experience a problem with a product or service you buy, contact the business, but if you’re unable to resolve the problem, contact Consumer and Business Services (CBS) for advice on 131 882 or visit cbs.sa.gov.au/contact.

More information

See more tips about shopping at the sales or visit sa.gov.au/consumerrights.