In 2024, Australians recorded a combined loss of $2.03 billion to scams. While this is 25.9% less than the previous year, the impact of scams is still devastating to many Australians.

This Scams Awareness Week there are 3 simple steps: Stop. Check. Protect. that can help to keep us all safe from scams.

Stop. Check. Protect. has been developed by the National Anti-Scams Centre (NASC) so that every Australian can recall these straightforward steps when faced with a potential scam.

STOP

Always take a moment before giving your money or personal information to anyone. Scammers will create a sense of urgency to pressure you into acting quickly. Don’t rush to make decisions about money or sharing personal details.

What to do:

  • Say no, hang up, or delete suspicious messages
  • Take time to think before responding to unexpected requests
  • Don’t let anyone pressure you into immediate action
  • Trust your instincts if something feels wrong.

CHECK

Make sure the person or organisation you’re dealing with is real. Scammers pretend to be from organisations you know and trust. Always verify who you’re really dealing with before taking any action.

What to do:

  • Contact the organisation directly using phone numbers or email addresses you find on their official website or app
  • Research investment opportunities or offers through official sources Iike ASIC
  • Get a second opinion from family, friends, or professionals.

PROTECT

Act quickly it something feels wrong. The sooner you take action, the better you can protect yourself and others from scammers.

What to do:

  • Contact your bank immediately it you think you’ve lost money or shared financial details
  • Contact IDCARE if you’ve shared personal information - they can help you create a plan to limit damage
  • Report scams to Scamwatch to help protect others
  • Change passwords and security details if you think they’ve been compromised
  • Monitor your bank statements and credit reports for unusual activity
  • Report the scam to the impersonated organisation and platform where the scam is happening
  • Being scammed can feel overwhelming. Support is available at Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636.