Do you love to escape the day-to-day and visit somewhere new, immersing yourself in the sights and sounds of a far-off destination?

Adelaide offers direct flights to many cities around the world, including Australia’s top international travel destinations: New Zealand and Indonesia.

Perhaps you love to cruise in the South Pacific or want to give it a try.

Whether you prefer air travel, cruises, or a combination of the two, read on for some helpful travel advice from Consumer and Business Services.

Prepare and compare

Remember to compare prices and travel options where possible before you proceed to book.

If you’re planning an overseas trip, be sure to check the latest Smart Traveller advice for your destination. This can change at short notice, for example during extreme weather events. The site also provides useful general information, including visa requirements and COVID-19 precautions.

Also remember to buy comprehensive travel insurance and ensure your passport is up to date.

Read the fine print

Before you book your accommodation or any sightseeing tours, it’s a good idea to do your research by reading independent reviews of the provider. You can learn from other people’s experience and better manage your expectations, or perhaps decide to go with another provider.

Check the list of facilities available at the accommodation and be clear about what’s included in the booking, such as a continental breakfast. Take note of anything that will cost extra, for example Wi-Fi or parking. The provider must not provide false information or mislead you about the accommodation, price, location, or any of the services they have on offer.

Always check the terms and conditions of your bookings so you understand your options and the costs involved if you need to change or cancel your booking.

If you decide to use a travel agent, it’s important to ensure they have a good reputation, are accredited and have insolvency insurance to cover you in case they stop operating.

If any issues arise

The Australian Consumer Law protects you when you purchase travel. You should get what you requested and paid for, otherwise, you may be entitled to a refund or replacement. Remember to keep your proof of purchase and other booking documentation just in case.

If the business doesn’t provide a suitable remedy, you may be able to get a chargeback from your bank if you paid using a credit card or selected credit on your debit card. If you paid by PayPal, you may be able to utilise its dispute resolution process.

Trips don’t always go to plan, particularly following a pandemic. Learn more about your rights relating to flight delays and cancellations from the ACCC website.

If you cannot resolve an issue directly with an airline, contact the Airline Customer Advocate. They provide a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of current unresolved complaints about airline services.

More information

There are more useful tips on SA.GOV.AU about booking travel and dispute resolution.

For advice on your rights when dealing with travel service providers, contact Consumer and Business Services.